Frequently Asked Questions
We’ve compiled the most common questions from our customers to help you find answers quickly. If your question isn’t listed here, please contact us directly.
Orders & Payments
Q: How do I place an order?
A: Orders can be placed through our website or by contacting us via email or phone.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and in-store cash payments.
Pre-Sales & Availability
Q: What is a pre-sale or pre-order?
A: Pre-sale items are products available to reserve before their official release. Payment may be required upfront.
Q: How do I know if a product is in stock?
A: Stock levels are updated regularly on our website. For confirmation, you can also contact us directly.
Q: What happens if my pre-order is delayed?
A: We will notify you of any changes and provide options to wait, cancel, or request a refund.
Shipping & Delivery
Q: How long does shipping take?
A: Domestic orders usually arrive within 5–7 business days.
Q: Can I track my order?
A: Yes, a tracking number will be emailed once your order is shipped.
Returns & Refunds
Q: Can I return my order?
A: Returns are accepted within 30 days of delivery for unused items in their original packaging. Certain items, like opened trading card packs, are non-returnable.
Q: How do I request a refund?
A: Contact us at hmohamadoumoustapha@gmail.com with your order details. Refunds are issued to the original payment method after inspection.
Damaged or Incorrect Items
Q: What if my item arrives damaged or incorrect?
A: Contact us within 48 hours of delivery with photos of the package and items. We will arrange a replacement or full refund.
Contact Us
If your question isn’t answered here, please reach out:
📍 Address: 4301 E Beck Ln, Phoenix, AZ 85032, United States
📧 Email: hmohamadoumoustapha@gmail.com
📞 Phone: +1 (602) 935-9409